This Privacy Policy explains how myr33 collects, uses, stores, and protects your personal data when you use our platform. Your privacy is a fundamental commitment, not an afterthought.
Last updated: 1 January 2026 | Governing language: English
myr33 ("we", "us", "our", or "the Platform") operates the online sports betting and live casino service accessible at https://myr33.cam. We are committed to handling the personal data of all users — including registered Players, prospective members, and website visitors — with the highest standards of care, transparency, and security.
This Privacy Policy ("Policy") sets out how myr33 collects, processes, stores, shares, and protects your personal data in connection with your use of the Platform. It applies to all personal data submitted to us through account registration, deposit and withdrawal transactions, KYC verification, customer support interactions, promotional participation, and general website use.
By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request Account closure.
This Policy is to be read alongside our Terms & Conditions and Responsible Gambling Policy, which are incorporated by reference.
Note: myr33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate the Platform, fulfil regulatory obligations, and improve the service we provide to you.
For the purposes of this Policy, the following terms shall have the meanings set out below:
myr33 collects Personal Data through several channels in the course of providing and improving the Platform. The categories of data we collect are described below.
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, NRIC/MyKad number, passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration; support enquiries |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR | Deposit and withdrawal transactions; KYC |
| Identity Documents | Scanned or photographed copies of MyKad, Driving Licence, Passport; utility bill or bank statement for proof of address; selfie with ID | KYC verification process |
| Activity Data | Bet history, game session logs, wager amounts, game types played, win/loss records, bonus usage | Platform use; responsible gambling monitoring |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Automatic collection via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channel, promotion participation history | Account settings; promotional activity |
Sensitive Data: Identity documents submitted for KYC purposes are treated as sensitive Personal Data. These documents are processed solely for identity verification and regulatory compliance. They are stored in encrypted form and are not shared with third parties except where required by law.
myr33 processes your Personal Data only where a legitimate legal basis exists. The applicable legal grounds are as follows:
myr33 uses your Personal Data for the following purposes:
myr33 does not sell, rent, or trade your Personal Data. We share Personal Data only in the following circumstances and with appropriate safeguards in place:
All Third-Party Processors engaged by myr33 are contractually bound to process Personal Data only on our documented instructions, to maintain appropriate security measures, and to comply with applicable data protection obligations.
myr33 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Legal obligation; fraud prevention |
| KYC / identity documents | Duration of Account + 7 years post-closure | Anti-money laundering regulations |
| Financial transaction records | 7 years from transaction date | Legal & regulatory requirement |
| Betting and game activity logs | 3 years from activity date | Dispute resolution; responsible gambling |
| Customer support communications | 3 years from last interaction | Dispute resolution; service quality |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent obligations |
| Technical / server logs | 90 days | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where deletion is technically constrained (e.g., in backup systems), the data will be isolated and protected from further active Processing until it can be permanently deleted.
myr33 uses cookies and similar tracking technologies to operate core Platform functionality, maintain session state, and gather aggregated analytics data that helps us improve the service.
The following categories of cookies are used:
You may manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling other cookie categories will not prevent you from accessing the Platform but may reduce the quality of your experience.
No Third-Party Advertising Cookies: myr33 does not deploy third-party advertising or behavioural tracking cookies. We do not use your browsing data to serve targeted advertisements on external websites.
myr33 implements and maintains a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While myr33 implements industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring your device is free from malware. myr33 will never ask for your password via email or live chat.
As a Data Subject, you have the following rights in relation to your Personal Data held by myr33. To exercise any of these rights, contact us via email at [email protected] or through the live chat function. We will acknowledge your request within 3 business days and aim to respond substantively within 30 calendar days.
Request a copy of the Personal Data myr33 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data without undue delay.
Request deletion of your Personal Data where it is no longer necessary, subject to overriding legal retention obligations.
Request that we restrict Processing of your data in certain circumstances — for example, while a dispute is being resolved.
Receive your Personal Data in a structured, machine-readable format to facilitate transfer to another service provider.
Object to Processing carried out on the basis of legitimate interests or for direct marketing purposes at any time.
Withdraw previously given consent (e.g., for marketing communications) at any time without affecting prior lawful Processing.
Request human review of any automated decisions that produce a significant effect on you, such as account risk assessments.
Legal Retention Limits Rights: Some rights — particularly the right to erasure — may be limited where myr33 is required to retain data by law (e.g., KYC documents under anti-money laundering obligations). We will always explain applicable limitations when responding to a rights request.
myr33 is strictly an adults-only platform. We do not knowingly collect or process the Personal Data of any person under the age of 21 years. Our minimum age policy is firm and non-negotiable.
All new registrations are subject to age verification as part of the KYC process. Where age verification cannot be completed satisfactorily, the Account will remain restricted until verification is resolved. Any Account subsequently found to belong to a person under the age of 21 will be closed immediately, all transactions reversed where technically feasible, and the matter reported to relevant authorities where required by law.
If you believe that a minor may have created an Account using falsified information, please contact us immediately at [email protected] so that appropriate action can be taken.
The Platform may contain functional integrations with third-party services — including payment gateways operated by Malaysian banking institutions (Maybank, CIMB, Public Bank, Hong Leong), national payment infrastructure (DuitNow, FPX), and e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay). When you interact with these services, you are subject to their respective privacy policies in addition to this Policy.
myr33 is not responsible for the privacy practices of third-party services. We select payment and service partners on the basis of their regulatory compliance and security standards, but we cannot control their data handling once you leave the myr33 Platform environment.
This Policy does not apply to any external websites linked from the Platform. Any navigation to a third-party website is at your own discretion and risk.
myr33 primarily stores and processes Personal Data on servers located in secure data centre facilities. In certain circumstances, Personal Data may be transferred to or processed in jurisdictions outside Malaysia — for example, where cloud infrastructure or KYC verification services are hosted internationally.
Where international transfers occur, myr33 ensures that appropriate safeguards are in place to maintain an equivalent level of data protection, including:
You may request further information about international transfer safeguards applicable to your Personal Data by contacting us at [email protected].
myr33 reserves the right to amend this Privacy Policy at any time to reflect changes in legal requirements, business practices, or Platform functionality. When material amendments are made, we will notify registered Players via the email address on record and publish the revised Policy with an updated effective date.
Your continued use of the Platform following notification constitutes your acceptance of the revised Policy. If you do not agree with any revised Policy, you must discontinue use of the Platform and may request Account closure by contacting support.
We encourage you to review this Policy periodically, particularly following any notification of change. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the myr33 Data Protection team through the following channels:
If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to a competent supervisory authority under applicable data protection law. myr33 is committed to resolving all legitimate privacy concerns directly wherever possible.
Privacy at myr33 is not a compliance checkbox — it is a design principle built into every part of how the Platform handles your information.
All data in transit is protected by TLS 1.2+ encryption. All data at rest — including your KYC documents and financial records — is encrypted with AES-256. Your information is unreadable to anyone who does not hold the decryption keys.
myr33 does not sell, rent, or trade your personal data to third parties for marketing purposes — full stop. Your data is used to run the Platform and fulfil legal obligations. Nothing more.
Identity documents submitted for verification are stored in isolated encrypted storage, accessed only by authorised compliance staff, and retained solely for the period required by applicable regulations.
Access, rectification, erasure, portability, and objection rights are all exercisable by contacting support. We acknowledge requests within 3 business days and respond within 30 calendar days.
We collect only the data necessary to operate the Platform, fulfil legal requirements, and provide customer support. We do not collect data speculatively or for purposes beyond what is disclosed in this Policy.
Marketing communications are sent only with your consent. You can withdraw that consent at any time via Account Settings or by contacting support. Opt-out requests are processed within 48 hours.
If anything in this Policy raises a question, our support team can clarify in plain language. Visit our FAQ for the most common privacy and account questions, or head back to the homepage.
For players aged 21 and above only. Please gamble responsibly.